The Ombudsman Victoria is an independent statutory office holder whose role is to investigate complaints about administrative actions and decisions taken by State government departments and authorities, including universities.

Role of the Ombudsman in Reviewing Universities' Decisions

The Ombudsman is impartial and does not act on behalf of students nor universities.

Before complaining to the Ombudsman about a decision made by a university or about the conduct of a university staff member, you should first try to resolve your problem with the relevant School or Department manager.

Each university has established procedures for dealing with students’ complaints and grievances.

If you have not followed the steps laid out in the relevant university procedures, the Ombudsman may ask you to do so before accepting your complaint.

If you are not satisfied with the outcome of the university’s complaint handling process, or if you believe that the university has not responded to your grievance in a reasonable time, you can complain to the Ombudsman. You should put your complaint in writing and enclose copies of any relevant documents.

The Ombudsman will seek to determine whether you have been treated reasonably by the university and may recommend remedial action, if that is appropriate.

The Ombudsman may be contacted at the following address:

The Ombudsman Victoria

Level 9, 459 Collins Street
Melbourne VIC 3000
(03) 9613 6222 or 1800 806 314
(03) 9614 0246